Return Policy

Return

Jes & Ben Groupo does not accept returns if the product packaging has been tampered, opened or if the products have been used. If, however, the packaging is still intact and in the same condition as it was when the customer has received the product, customer may contact us for a return of the product.

Note: In Case, The Customer has received Defective / Damaged / Wrong Product; they need to send product photo to it@jbgroupo.com

To return any items you can either contact us through phone +91-76830 93811or by sending an email to it@jbgroupo.com

Replacement

Replacement can be done under two circumstances:

• The customer may make the replacement/refund request within 48 hours from the receipt of product(s), if the product so delivered is damaged/defective or wrong product.

To replace any items, please inform at our Customer Care Number at +91-76830 93811 or by email at it@jbgroupo.com

• Once the shipment gets delivered to the customer, no replacement shall be done for unwanted, uninterested or wrongly-placed products.

Shipping Charges

In case of “Damaged / Defective / Wrong product received”: The Shipping expenses will be borne from our end. Note: The package will be picked up within 2-4 business days from customer’s end.

After the pickup, we can either re-dispatch the product (it will take 5-6 business day for delivery) or can make the refund for the same.

Refunds

Once the return is received and inspected, our team will contact the customer to notify you that we have received returned item. We will also notify customer about the approval or rejection of the refund.

Note: Refund will only be done in case the customer has received Damaged/Defective/Wrong Product, Refund will be processed through same mode within 10 working days, and Product can be re-dispatched within 24 hours once the returned product gets delivered back to us

Time Span of Refund: The process of a refund generally takes 7-10 working days from the receipt of the damaged product by us.

Mode of Refund:

• Paid Through Debit / Credit Card or Net Banking – Customer will receive a full refund to credit or debit card or net banking for the purchase price of the item after approval of damaged/ defective /wrong product.

• Paid through COD – The Refund will be made through NEFT directly to customer’s bank account. For that purposes, the customer will be required to provide their bank account details which include the following information:

Name of Account Holder

Bank Name

Bank Account Number

Branch

IFSC Code

Contact Number

Late or missing refunds

If you haven’t received a refund within 7-10 working days after confirmation call from our end, please inform at our Customer Care Number at +91-76830 93811 or it@jbgroupo.com